faqs

Together, we have more than 25 years of property management experience. Our experience ranges from the management of individual homes and condos to multi-unit buildings of more than 120 units. In addition, we own rental property in the Portland community ourselves and believe strongly in the value of owning investment real estate.

All owner funds are deposited into their bank account via direct deposit.

Almost all our tenants pay their rent electronically. We strongly encourage them to pay online, and do not charge them a fee for bank account payments.

We carefully and thoroughly screen all applicants – we run credit, background and eviction checks. We verify current employment and contact current, and if possible, previous landlords as well.

We do not charge a property management fee while your property is vacant. See our fee structure for more information, or give us a call to discuss.

Your property will be advertised on multiple web sites including: Zillow, CraigsList, Truila, HotPads, Apartments.com, Facebook and others. We are available to show it evenings and weekends, whenever tenants are available to see it. We also hold open houses on the weekends and during the week.

We typically schedule inspections twice a year, but can adjust that depending on the situation. Our inspection checklist includes all the major systems, appliances, smoke alarms and more and includes photos. You get a copy of all inspection reports.

We have developed relationships with local contractors and maintenance professionals who are experienced, trustworthy and able to tackle just about any maintenance job. If the work is within the agreed-to maximum, we go ahead and get it done and bill your account. If it’s damaged caused by the tenant, we bill their account. For very specialized or extensive work, we talk with you and decide on a plan of action. If you have a trusted contractor or professional you like to handle work on your property, we’re happy to work them.

No, what we charge you is what it costs us. We are often able to get better rates from vendors due to our relationships and volume.

In the event of an emergency, we do whatever is needed to ensure the tenants’ safety and limit any further damage to your property. We have a 24-hour emergency line that tenants can use to contact us when an emergency occurs.

One of the things that sets us apart from other property management companies is that we have an expertise in managing larger projects should your new or existing investment property need extensive repair or remodeling work done. If your property is currently rented, we are experienced with working with the tenants during the process and can recommend strategies to keep disruption to their lives to a minimum. We can take care of all aspects of your project, from collecting bids and handling invoicing and payments, to overseeing contractors.

If a tenant needs to be evicted due to non-payment of rent or another cause, we will represent you in court for no additional charge. If you want or need the professional legal advice of an attorney specializing in tenant evictions, we can refer one to you.

During the residents’ tenancy, the security deposit is kept in Security Deposit Account, as mandated by the Oregon Real Estate Agency. Once a tenant moves out, we inspect the home and deduct any charges for damage done by the tenant or excess cleaning required. The entire property is photographed and the images are stored in the resident’s file. The remainder of the security deposit is sent to the tenant within the required time period.